By Raju Shanbhag, TMCnet Contributor

Avaya (NewsAlert) Voice Portal, an ‘open standards’ based platform for automating inbound and outbound voice and video customer care, has received a “Strong Positive” rating from Gartner as part of its recent “MarketScope for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, 2009.”

This is the highest rating and highlights vendors that have an “established market presence in terms of market share and mind share for voice response solutions.”
 
With the MarketScope report, users can get specific guidance on deploying or deployed products or services.
 
“In my opinion, a ‘Strong Positive’ ranking from Gartner (NewsAlert) for Avaya demonstrates the company’s commitment to offering products that meet the demands of keeping customers happy, while keeping costs down,” said Chris McGugan, vice president, Contact Center Product & Solutions Marketing, Avaya.
 
“We see increased consumer demand for speech self-service technologies, and are working to get businesses the best technology available to serve that interest.”
 
IVR and Voice Portal solutions replace a contact center agent to perform tasks via the telephone. They provide a provable and often sizeable return on investment and a strong business case for contact center self-service applications.
 
Recently, Avaya announced that its contact center solutions, including the flagship “Avaya Communication Manager 5.1.2,” “AES 4.2” and “Proactive Contact/PDS with CTI (NewsAlert)  4.0.1,” now interoperate with VPI CAPTURE interaction recording and VPI QUALITY agent evaluation applications from contact center solutions providerVoice Print International. VPI offers a full suite of contact center applications – including call recording, screen capture, and quality monitoring.  
 
Please visit: http://avaya-news.tmcnet.com/avaya/articles/59223-avaya-ivr-systems-enterprise-voice-portals-receives-strong.htm  
Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.

Edited by Stefania Viscusi

  • Digg
  • del.icio.us
  • Facebook
  • Google Bookmarks
  • LinkedIn
  • Live
  • MySpace
  • Technorati
  • Yahoo! Buzz
  • StumbleUpon
  • Twitter
  • Twitthis

95 Comments so far »

  1. by CLYDE, on June 28 2010 @ 11:57 pm

     

    PillSpot.org. Canadian Health&Care.No prescription online pharmacy.Special Internet Prices.Pillspot.org. Herbal-supplements@buy.online” rel=”nofollow”>.…

    Categories: Anxiety/Sleep Aid.Antiviral.Anti-allergic/Asthma.Stomach.Stop SmokingWeight Loss.Mens Health.Eye Care.Vitamins/Herbal Supplements.Pain Relief.Womens Health.Antibiotics.Skin Care.Mental HealthBlood Pressure/Heart.Antidiabetic.Antidepres…

  2. by ALFRED, on July 15 2010 @ 6:56 pm

     


    Pillspot.org. Canadian Health&Care.No prescription online pharmacy.Best quality drugs.Special Internet Prices. High quality drugs. Buy pills online

    Buy:Petcam (Metacam) Oral Suspension.Prednisolone.Lumigan.Zovirax.Retin-A.Synthroid.Zyban.100% Pure Okinawan Coral Calcium.Actos.Nexium.Mega Hoodia.Arimidex.Valtrex.Human Growth Hormone.Accutane.Prevacid….

  3. by JESUS, on September 8 2010 @ 9:51 am

     


    CheapTabletsOnline.com. Canadian Health&Care.Special Internet Prices.No prescription online pharmacy.Best quality drugs. No prescription drugs. Buy drugs online

    Buy:Zetia.Aricept.Female Pink Viagra.Lipothin.Lipitor.Nymphomax.Amoxicillin.Benicar.Female Cialis.Lasix.SleepWell.Acomplia.Cozaar.Prozac.Seroquel.Ventolin.Wellbutrin SR.Buspar.Zocor.Advair….

  4. by a, on September 14 2010 @ 10:35 pm

     

    a http://wsn.cgy.ii88.vg : a…

    parts…

  5. by ENRIQUE, on November 11 2010 @ 5:25 am

     


    NEW FASHION store. Original designers collection at low prices!!! 20 % TO 70 % OFF. END OF SEASON SALE!!!

    BUY FASHION. TOP BRANDS: GUCCI, DOLCE&GABBANA, BURBERRY, DIESEL, ICEBERG, ROBERTO CAVALLI, EMPORIO ARMANI, VERSACE…

  6. by ERNEST, on December 6 2010 @ 10:03 am

     

    buy@Amoxicillin.com” rel=”nofollow”>.

    Buy:Viagra Super Active+.Viagra Soft Tabs.Viagra Professional.Maxaman.Tramadol.Cialis Super Active+.Super Active ED Pack.Cialis.VPXL.Soma.Cialis Professional.Levitra.Viagra Super Force.Cialis Soft Tabs.Viagra.Propecia.Zithromax….

  7. by JESUS, on December 18 2010 @ 2:29 am

     

    ████████►BUY VIAGRA◀███████…

    ████████▲▲▲▲▲▲▲▲▲████████…

  8. by CARLOS, on December 18 2010 @ 10:13 am

     

    ████████►BUY CIALIS◀████████…

    ▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲…

  9. by CHARLIE, on December 18 2010 @ 5:14 pm

     

    ████████►BUY CIALIS◀████████…

    ▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲…

  10. by CLINTON, on December 19 2010 @ 2:28 am

     

    ████████►BUY LEVITRA◀███████…

    ▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲…

  11. by ARTURO, on December 20 2010 @ 7:09 am

     

    Abilify@official.site” rel=”nofollow”>.

    Buywithout prescription…

  12. by LONNIE, on December 20 2010 @ 2:17 pm

     

    abilify side effects in children

    Buydrugs without prescription…

  13. by TODD, on December 21 2010 @ 10:21 am

     

    buy pure acai berry

    Buyno prescription…

  14. by JUAN, on December 21 2010 @ 4:11 pm

     

    Accupril

    Buygeneric drugs…

  15. by GUY, on December 22 2010 @ 9:17 am

     

    symbicort vs advair

    Buyno prescription…

  16. by TIMOTHY, on December 22 2010 @ 3:27 pm

  17. by JEFFREY, on December 23 2010 @ 12:25 am

     

    cephalexin dosage for dogs

    Buygeneric drugs…

  18. by CLYDE, on December 23 2010 @ 7:39 am

     

    Cialis UK

    Buygeneric meds…

  19. by COREY, on December 23 2010 @ 2:42 pm

     

    Cialis UK

    Buynow it…

  20. by ANDREW, on December 23 2010 @ 8:19 pm

     

    order cialis in canada online

    Buyno prescription…

  21. by DERRICK, on December 24 2010 @ 4:16 am

     

    Cialis discount

    Buyno prescription…

  22. by TERRANCE, on December 24 2010 @ 7:10 am

     

    Abana

    Buywithout prescription…

  23. by GABRIEL, on December 24 2010 @ 3:22 pm

     

    Abilify

    Buygeneric pills…

  24. by KARL, on December 24 2010 @ 5:41 pm

     

    Abilify

    Buygeneric pills…

  25. by ANTHONY, on December 25 2010 @ 12:45 pm

     

    rxlist@abilify.now” rel=”nofollow”>..

    Buydrugs without prescription…

  26. by WALTER, on December 27 2010 @ 8:02 am

     

    Abilify@official.site” rel=”nofollow”>…

    Buyno prescription…

  27. by LAWRENCE, on December 27 2010 @ 3:24 pm

     

    Buygeneric meds…

  28. by RICARDO, on December 28 2010 @ 4:54 am

     

    fosamax@actonel.now” rel=”nofollow”>.

    Buynow…

  29. by JIMMIE, on December 28 2010 @ 8:06 am

     

    Actos@official.site” rel=”nofollow”>..

    Buywithout prescription…

  30. by JOHN, on December 28 2010 @ 3:06 pm

     

    shimmy@adalat.simone” rel=”nofollow”>..

    Buyit now…

  31. by EUGENE, on December 28 2010 @ 6:09 pm

     

    Advair@official.site” rel=”nofollow”>.

    Buynow it…

  32. by RALPH, on December 28 2010 @ 8:38 pm

     

    Aleve@official.site” rel=”nofollow”>..

    Buyit now…

  33. by LYNN, on December 29 2010 @ 2:23 am

     

    aggrenox@1.now” rel=”nofollow”>.

    Buygeneric meds…

  34. by CLAYTON, on December 29 2010 @ 8:06 am

     

    cost@of.alesse” rel=”nofollow”>..

    Buyit now…

  35. by SERGIO, on December 29 2010 @ 12:23 pm

     

    aloe@vera.gel.indicatii” rel=”nofollow”>…

    Buygeneric drugs…

  36. by SHAWN, on December 29 2010 @ 1:27 pm

     

    fruite@of.the.earth.aloe.vera.juice.sale” rel=”nofollow”>…

    Buynow…

  37. by DARRELL, on December 29 2010 @ 5:24 pm

     

    altace@medication.now” rel=”nofollow”>…

    Buygeneric meds…

  38. by CLAUDE, on December 29 2010 @ 8:39 pm

     

    Allegra@official.site” rel=”nofollow”>…

    Buygeneric pills…

  39. by FERNANDO, on December 29 2010 @ 10:42 pm

     

    Amoxicillin@official.site” rel=”nofollow”>…

    Buyno prescription…

  40. by SERGIO, on December 30 2010 @ 8:05 am

     

    allopurinol@and.coumadin” rel=”nofollow”>…

    Buygeneric drugs…

  41. by KELLY, on December 30 2010 @ 12:17 pm

     

    Ampicillin@official.site” rel=”nofollow”>.

    Buynow it…

  42. by GUY, on December 30 2010 @ 7:28 pm

     

    avodart@in.usa” rel=”nofollow”>.

    Buyno prescription…

  43. by LARRY, on December 31 2010 @ 4:03 am

     

    ..

    Buygeneric drugs…

  44. by GREGORY, on December 31 2010 @ 10:52 am

     

    Azor@official.site” rel=”nofollow”>…

    Buygeneric pills…

  45. by SIDNEY, on December 31 2010 @ 2:39 pm

     

    atarax@and.hives” rel=”nofollow”>.

    Buygeneric drugs…

  46. by ENRIQUE, on December 31 2010 @ 9:31 pm

     

    Aricept@official.site” rel=”nofollow”>.

    Buynow…

  47. by ALBERTO, on January 1 2011 @ 9:59 am

     

    Augmentin@official.site” rel=”nofollow”>.

    Buywithout prescription…

  48. by RICK, on January 1 2011 @ 6:36 pm

     

    Clonidine@official.site” rel=”nofollow”>…

    Buynow…

  49. by RAYMOND, on January 1 2011 @ 9:08 pm

     

    Cozaar@official.site” rel=”nofollow”>..

    Buynow it…

  50. by CECIL, on January 2 2011 @ 5:02 pm

     

    Chantix@official.site” rel=”nofollow”>.

    Buydrugs without prescription…

  51. by FREDDIE, on January 2 2011 @ 7:49 pm

     

    cipro@250.mg” rel=”nofollow”>..

    Buygeneric meds…

  52. by CARLTON, on January 3 2011 @ 9:10 pm

     

    abilify@vs.risperidone.dosage” rel=”nofollow”>.

    Buygeneric drugs…

  53. by ENRIQUE, on January 4 2011 @ 5:20 pm

     

    generic@Cialis.now” rel=”nofollow”>.

    Buynow…

  54. by BRIAN, on January 5 2011 @ 2:32 am

     

    buy@cheap.viagra.in.uk” rel=”nofollow”>.

    Buywithout prescription…

  55. by KIRK, on January 5 2011 @ 6:52 am

     

    buy@viagra.in.london.england” rel=”nofollow”>…

    Buygeneric drugs…

  56. by JORDAN, on January 5 2011 @ 10:11 am

     

    < a href="http://my.gardenguides.com/members/buy-Cialis? buy@Cialis.now

    Buydrugs without prescription…

  57. by ALVIN, on January 6 2011 @ 3:20 am

     

    < a href="http://my.gardenguides.com/members/buy-Tramadol? buy@Tramadol.now

    Buyno prescription…

  58. by RON, on January 6 2011 @ 6:38 am

     

    cheap@Viagra.now” rel=”nofollow”>…

    Buygeneric pills…

  59. by JULIUS, on January 6 2011 @ 10:16 am

     

    generic@prescription.cialis.drug.availability” rel=”nofollow”>.

    Buygeneric drugs…

  60. by ROLAND, on January 6 2011 @ 9:10 pm

     

    prozac@dangers.now” rel=”nofollow”>..

    Buygeneric drugs…

  61. by LEE, on January 10 2011 @ 4:29 am

     

    cephalexin@use.now” rel=”nofollow”>…

    Buygeneric drugs…

  62. by ERNEST, on January 12 2011 @ 3:45 am

     

    purchase@effexor.now” rel=”nofollow”>.

    Buyno prescription…

  63. by HARVEY, on January 21 2011 @ 3:57 am

     

    Zyvox@official.site” rel=”nofollow”>..

    Buygeneric pills…

  64. by KIRK, on January 21 2011 @ 4:59 am

     

    Depakote@official.site” rel=”nofollow”>…

    Buyit now…

  65. by SEAN, on January 21 2011 @ 8:43 am

     

    Zyrtec@official.site” rel=”nofollow”>.

    Buynow…

  66. by RONALD, on January 21 2011 @ 9:39 am

     

    Depakote@official.site” rel=”nofollow”>.

    Buygeneric drugs…

  67. by DENNIS, on January 21 2011 @ 9:50 am

     

    Depakote@official.site” rel=”nofollow”>.

    Buygeneric drugs…

  68. by CURTIS, on January 21 2011 @ 5:36 pm

     

    depakote@classification.now” rel=”nofollow”>..

    Buygeneric drugs…

  69. by MARK, on February 3 2011 @ 7:58 am

     

    lisinopril aspirin interaction

    Buywithout prescription…

  70. by GABRIEL, on February 3 2011 @ 10:31 am

     

    Benuryl

    Buywithout prescription…

  71. by JESSIE, on February 3 2011 @ 11:40 am

     

    Zyvox

    Buydrugs without prescription…

  72. by CHRIS, on February 3 2011 @ 5:07 pm

     

    Verapamil

    Buygeneric drugs…

  73. by SEAN, on February 3 2011 @ 6:04 pm

     

    Zyrtec

    Buydrugs without prescription…

  74. by PHILIP, on February 3 2011 @ 9:49 pm

  75. by DON, on February 4 2011 @ 12:21 am

     

    xeloda

    Buynow…

  76. by GLENN, on February 4 2011 @ 12:27 am

     

    Zyrtec

    Buygeneric pills…

  77. by PHILIP, on February 4 2011 @ 4:32 am

     

    xeloda bleeding

    Buygeneric meds…

  78. by EDWARD, on February 4 2011 @ 6:05 am

     

    zyban pill

    Buywithout prescription…

  79. by DAN, on February 4 2011 @ 11:26 am

     

    zovirax acyclovir

    Buydrugs without prescription…

  80. by MATTHEW, on February 4 2011 @ 3:41 pm

  81. by DARRYL, on February 4 2011 @ 3:45 pm

     

    e-code for zometa

    Buyit now…

  82. by REX, on February 4 2011 @ 9:11 pm

     

    Zoloft

    Buygeneric drugs…

  83. by JASON, on February 5 2011 @ 2:10 am

     

    zofran odt

    Buynow it…

  84. by CLINTON, on February 5 2011 @ 5:54 am

     

    Zocor

    Buygeneric meds…

  85. by RANDALL, on February 5 2011 @ 6:15 pm

     

    zyrtec in dialysis patients

    Buywithout prescription…

  86. by LARRY, on February 5 2011 @ 7:51 pm

     

    buy zithromax online

    Buyno prescription…

  87. by JAVIER, on February 5 2011 @ 11:32 pm

     

    buy zinc anode everett wa

    Buygeneric meds…

  88. by DENNIS, on February 6 2011 @ 12:16 am

     

    Voltaren

    Buyno prescription…

  89. by KEITH, on February 6 2011 @ 2:43 am

     

    Voltaren

    Buygeneric drugs…

  90. by ARTHUR, on February 6 2011 @ 4:43 am

     

    other names for trazodone

    Buyno prescription…

  91. by KYLE, on February 6 2011 @ 6:42 am

  92. by ANGEL, on February 6 2011 @ 7:25 am

  93. by VIRGIL, on February 6 2011 @ 8:16 am

     

    Zetia

    Buyno prescription…

  94. by COREY, on February 6 2011 @ 9:22 am

     

    diovan

    Buyit now…

  95. by JAMIE, on February 6 2011 @ 11:52 am

     

    Zyrtec

    Buygeneric drugs…

Comment RSS · TrackBack URI

Leave a comment

Name: (Required)

eMail: (Required)

Website:

Comment: